Helpline Shift Leads x4

Helpline Shift Lead Vacancies: 2 x 08.00 20.00 (working cycle: 4 days on, 4 days off) 2 x 20.00 08.00 (working cycle: 4 evenings on, 4 evenings off) Responsible to: Helpline Coordinator Location: Dependent on working hours Hybrid role with various shifts within each operating window: Office-based: 08:00 20:00 (Monday Friday) Home-based (remote): 20:00 08:00 (Monday Friday) Home-based (remote): 24/7 (Saturday and Sunday) Working Pattern: The DSA Helpline is a 24/7 service; therefore, weekend, ba…