Realtime Planning Analyst - Contact Centre

This is a great opportunity to join a Workforce Planning team and play a key role in helping Contact Centre teams deliver their best. In this role, you’ll be the go-to person for making sure resources are used effectively so teams can hit their Service Delivery Plans. Your analysis and decision-making will directly influence how well the operation meets its Service Level Agreements and overall performance goals. You’ll add value by planning ahead, digging into performance data, and keeping stak…