Aquatics Customer Service Apprentice

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: 5 day rota. Monday- Sunday, shifts to be confirmed.
Start date: Tuesday 5 May 2026
Duration: 1 year 6 months
Positions available: 2

Summary

We are seeking an enthusiastic and motivated individual to join our new Aqua Group shop. This role combines hands-on learning about marine and tropical fish, animal welfare and product knowledge. You will play an important part in supporting customers, maintaining high welfare standards, and contributing to the success of a growing business.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours 5 day rota. Monday- Sunday, shifts to be confirmed. 40 hours a week Start date Tuesday 5 May 2026 Duration 1 year 6 months Positions available 2

What you'll do at work

This role combines hands-on learning about marine and tropical fish, animal welfare, and product knowledge with delivering outstanding customer service both on the shop floor and in the office.

Where you'll work

Unit 14Brookenby Business ParkMarket RasenLN8 6HF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Training takes place in the workplace, 40 hours per week, apprentice minimum wage.

5 day rota, Monday- Sunday.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingInitiative

About this employer

Retail business

http://www.aquagroup.co.uk (opens in new tab)

After this apprenticeship

Business Administration Level 3 Apprenticeship.