CLARANET LIMITED
Wage: £19,000 a year
Training course: Digital support technician (level 3)
Hours: Monday to Friday.
Start date: Monday 4 May 2026
Duration: 1 year 6 months
Positions available: 1
The Service Desk Apprentice will support end users of Claranet’s Managed Workplace service by providing remote technical assistance across managed hardware, software, Microsoft 365, and endpoint services.
Wage £19,000 a year Check minimum wage rates (opens in new tab) Training course Digital support technician (level 3) Hours Monday to Friday. Shifts to be confirmed. 37 hours 30 minutes a week Start date Monday 4 May 2026 Duration 1 year 6 months Positions available 1
Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving the digital workplace experience for our clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast-paced, customer-focused environment.
Role Mission:
Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ensure Claranet’s customers receive the highest levels of service from first contact to the request’s completion.
Objectives & Key Results:
Ensure that the highest levels of service are delivered to Claranet’s customers Provide customer support; responding to Customer requests for support via a range of communication channels Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain high levels of end user satisfaction, as measured through feedback and survey results
Duties and Responsibilities
Maintain accurate records of activity taken throughout the lifecycle of a ticket Providing remote technical support to customers Troubleshoot and resolve issues related to hardware (desktops, laptops, peripherals), managed endpoints, and Microsoft 365 applications User account, license and access management Support software installations, updates, and configuration tasks on client devices Document issues, solutions, and workarounds in knowledge base articles and user guides Escalate complex incidents and problems to senior engineers or specialist teams as required Contribute to a positive customer experience by communicating clearly, professionally, and empathetically with users Validate contact and ensure security process is adhered to.
Teams To Collaborate With:
Customer Experience & Managed Service - Ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
ClaranetBrighouse CourtBarnett WayBarnwood, GloucesterGL4 3RT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocolsoperate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databasescommunicate effectively through a variety of different channels using terminology appropriate to the audienceuse digital resources to extend own knowledge and skills relevant to their rolerisk assess the organisational impact of decisions that they takeuse digital systems to identify productivity and performance improvementsuse digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practicemaintain system security in line with organisational policies.support digital operations or digital change and transformation activities.investigate application problems and enable resolution to maintain productivity and improve quality of service.coach and guide stakeholders to develop their applications skills to use digital systems effectively.monitor data to analyse systems use and provide insights to recommend use or applications developments.support customers in the use of information, products and services through digital channels.diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.maintain end-user systems physically or remotely. For example: software, hardware or operating systemsprovide and direct end-users to tools and resources to help them to resolve their digital problems.use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocolsoperate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databasescommunicate effectively through a variety of different channels using terminology appropriate to the audienceuse digital resources to extend own knowledge and skills relevant to their rolerisk assess the organisational impact of decisions that they takeuse digital systems to identify productivity and performance improvementsuse digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practicemaintain system security in line with organisational policies.
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience
GCSE in:
5 GCSEs including Maths and English (grade A*-C/9-4 or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsUnderstanding IT terminologyHighly motivatedEnergetic team playerPositive attitudeDetermined and drivenCan-do attitudeWritten communication skillsSelf-motivatedAble to work under pressureCustomer focused
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have around 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.
25 days Holiday rising to 26 days after 1 year service 5% pension Private health cover Discount on gym memberships Free fruit and soft drinks in the office Free parking
There are lots of development areas from service desk for example IT support or technical solutions where you can develop in the business
Interested in this role?