SIGHT AND SOUND TECHNOLOGY LIMITED
Wage: £15,600 for your first year, then could increase depending on your age
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
Start date: Wednesday 15 April 2026
Duration: 1 year 6 months
Positions available: 1
This is a fantastic opportunity for an individual looking to start their career within a technical support role. The role will involve being the first point of call for customers with technical issues/problems relating to specialist software and hardware.
Wage £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Information communications technician (level 3) Hours Monday - Friday, 9.00am - 5.00pm 37 hours 30 minutes a week Start date Wednesday 15 April 2026 Duration 1 year 6 months Positions available 1
Taking incoming calls from customers and logging issues onto the CRM system Dealing with basic problems e.g. access to software remotely, mute button on PC is disabled, and internet is not working Providing advice and support over the telephone Responding to email enquiries Organising repairs Updating customers on the progress of repairs Dealing with any other duties as and when required Completing basic repairs if required
Equilibrium HouseMansion CloseMoulton Park Industrial EstateNorthamptonNN3 6RU
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents Interpret and prioritise internal or external customer's requirements in line with organisation's policyApply the appropriate tools and techniques to undertake fault finding and rectificationapply Continuous Professional Development to support necessary business output and technical developmentsOperate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholdersCommunicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriateDevelop and maintain effective working relationships with colleagues, customers and other relevant stakeholdersManage and prioritise the allocated workload effectively making best use of time and resourcesComplete documentation relevant to the task and escalate where appropriateInstall or undertake basic software upgrades,either physically or remotelyEstablish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level AgreementsProvide remote/F2F support to resolve customer requirementsMaintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the taskIdentify and scope the best solution informed by the system data associated with the taskTest and evaluate the system's performance and compliance with customer requirements.Escalate non routine problems in line with proceduresUse basic scripting to execute the relevant tasks for example PowerShell, LinuxCarry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all timesApply the necessary security, in line with access and/or encryption requirementsUse a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotelyTest and evaluate network environmentsMonitor performance and usage of a networkDeploy applications on a networkSet up storage and data access for staffApply necessary security measures, in line with access requirements to a networkCarry out routine maintenance across network systems, ensuring organisational complianceMonitor network-related workloads including DNS and firewallsInstall or undertake basic upgrades, either physically or remotelyEstablish digital communication or telecommunications systems through, for example cabling and connecting equipment.Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.Use information necessary to identify operational issues and rectify or escalate accordingly in line with policyInterpret and prioritise internal or external customer's requirements in line with organisation's policyApply the appropriate tools and techniques to undertake fault finding and rectificationapply Continuous Professional Development to support necessary business output and technical developmentsOperate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholdersCommunicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriateDevelop and maintain effective working relationships with colleagues, customers and other relevant stakeholdersManage and prioritise the allocated workload effectively making best use of time and resourcesComplete documentation relevant to the task and escalate where appropriateInstall or undertake basic software upgrades,either physically or remotelyEstablish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level AgreementsProvide remote/F2F support to resolve customer requirementsMaintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Remote Learning 6 hours off the job learning delivered by Starting Off
GCSE in:
English (grade 4/C or above)Math (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsLogicalTeam workingInitiative
The company is a UK leading provider of hardware and software for the blind, visually impaired and those with learning difficulties. They work in unison with private individuals, charitable organisations, educational establishments and commercial enterprises, to help users fully realise their potential.
30 days holiday including bank holidays Company bonus scheme
Permanent position on completion of the apprenticeship
Interested in this role?