INVOLVE SELECTION LIMITED
Wage: £16,000 a year
Training course: Digital support technician (level 3)
Hours: Monday- Friday, between 9.00am- 5.00pm.
Start date: Wednesday 1 April 2026
Duration: 1 year 3 months
Positions available: 1
Our client is a leading software business working across the fleet industry. As a Digital Support Apprentice, you will play a vital role in providing technical assistance to end-users. You will work under the supervision of experienced IT professionals, learning and developing in troubleshooting and resolving various tech related issues.
Wage £16,000 a year Check minimum wage rates (opens in new tab) The pay may be negotiated due to performance at interview and may rise after a probation period has been successfully completed Training course Digital support technician (level 3) Hours Monday- Friday, between 9.00am- 5.00pm. 37 hours 30 minutes a week Start date Wednesday 1 April 2026 Duration 1 year 3 months Positions available 1
What you’ll do:
Answer phones and emails, triage simple queries, and escalate when needed LMS administration resetting courses, passwords, basic troubleshooting, and simple reports Build Articulate Rise skeletons from scripts; make clear layout and accessibility choices Draft Vyond (AI Video Creation) scene outlines shot list, on screen text, assets, and maintain templates Update the website for new course launches titles, descriptions, images, and links HubSpot housekeeping contacts, lists, properties, templates, and simple dashboards SharePoint housekeeping folders, permissions, metadata, and version control Assist with DVD orders picking, packing, dispatch paperwork, drop off at kiosk or postbox, and stock checks Create simple SOPs and spot quick wins for efficiency
You’ll bring:
Clear written communication and tidy naming and version control habits Confidence with Articulate Rise or similar web authoring, or willingness to learn Basic HubSpot and SharePoint skills, or willingness to learn An eye for layout, readability, and accessibility Accuracy with data and confidentiality
Nice to have:
Vyond exposure, simple image editing, spreadsheets and CSV imports, interest in care or edtech.
Europa House 46-50Southwick Square, SouthwickBrightonBN42 4FJ
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocolsoperate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databasescommunicate effectively through a variety of different channels using terminology appropriate to the audienceuse digital resources to extend own knowledge and skills relevant to their rolerisk assess the organisational impact of decisions that they takeuse digital systems to identify productivity and performance improvementsuse digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practicemaintain system security in line with organisational policies.support digital operations or digital change and transformation activities.investigate application problems and enable resolution to maintain productivity and improve quality of service.coach and guide stakeholders to develop their applications skills to use digital systems effectively.monitor data to analyse systems use and provide insights to recommend use or applications developments.support customers in the use of information, products and services through digital channels.diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.maintain end-user systems physically or remotely. For example: software, hardware or operating systemsprovide and direct end-users to tools and resources to help them to resolve their digital problems.use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocolsoperate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databasescommunicate effectively through a variety of different channels using terminology appropriate to the audienceuse digital resources to extend own knowledge and skills relevant to their rolerisk assess the organisational impact of decisions that they takeuse digital systems to identify productivity and performance improvementsuse digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practicemaintain system security in line with organisational policies.
Level 3 Digital Support Technician Apprenticeship qualification.
Functional Skills in maths and English, if required.
Blended on/off the job training.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsAdministrative skillsTeam workingPatience
Our senior team have over 20 years of experience within the fleet industry. With innovation at our core, our team can have a strategic impact on how fleets operate.
Our foundation is built in tech. Our Software Engineer team have worked on large implementations and programme deployment.We understand new technology making us dynamic in our solution building.
Full-time employment is expected once the apprenticeship is complete.
Further training opportunities with Higher Level Apprenticeships are also available.
Interested in this role?