Apprentice Sales Negotiator

Wage: £16,432 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday to Thursday 8.30am until 5.30pm. Friday 8.30am until 5pm, Saturday 9.30am until 4pm, 1 in 3 however a day in the week will be given as a day off.
Start date: Monday 27 April 2026
Duration: 1 year
Positions available: 1

Summary

A trainee role in estate agency. Learning the basics to develop into a registered role.

Wage £16,432 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Commission available after probation Training course Customer service practitioner (level 2) Hours Monday to Thursday 8.30am until 5.30pm. Friday 8.30am until 5pm, Saturday 9.30am until 4pm, 1 in 3 however a day in the week will be given as a day off. 39 hours 30 minutes a week Start date Monday 27 April 2026 Duration 1 year Positions available 1

What you'll do at work

Confirming the office diary Taking incoming phone calls Printing brochures Arranging keys Printing off window cards Arranging viewings Taking part in morning meetings Board audit Key audit Archiving Attending viewings Marketing updates Supporting sales team with activities General customer service

Where you'll work

1 HIGH STREETRIPLEYDE5 3AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

Essential qualifications

GCSE in:

English (grade 2/E or above or equivalent)Maths (grade 2/E or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingInitiativeNon judgementalPatienceAmbitousHard workingPassionateCaringEmpatheticFriendly

About this employer

We sell and rent properties, supporting landlords and vendors in the whole process/transaction.

Our business is a small family run estate agent. We have owned the business for nearly 9 years and have been top selling agent since 2018. Nicola & David have over 30 years of experience within the industry having worked for large corporate estate agents and small businesses. We are based in Ripley but cover the Amber Valley area.

http://www.smartmovehomes.co.uk (opens in new tab)

After this apprenticeship

Full-time sales role with chance for further progression.