Admin and Production Assistant Apprentice

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9.00am - 5.30pm (30 mins for lunch).
Start date: Monday 27 April 2026
Duration: 1 year
Positions available: 1

Summary

This apprenticeship offers practical experience in customer service, production and admin within a busy print based environment. You will be responsible to help with the day to day production of print jobs (no experience required) as well as imputing data into our job system.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Maybe reviewed after the first couple of months. Training course Customer service practitioner (level 2) Hours Monday to Friday, 9.00am - 5.30pm (30 mins for lunch). 40 hours a week Start date Monday 27 April 2026 Duration 1 year Positions available 1

What you'll do at work

Customer Service

Respond to customer enquiries via email, and online platforms. Provide accurate product information and guidance. Assist with order processing and production. Maintain a high standard of professionalism and customer care.

Sales Support

Help identify customer needs and promote suitable products. Update customer records and sales data in internal systems.

General Administration

Maintain accurate documentation and filing. Work closely with the warehouse team to ensure smooth order fulfilment. Support day-to-day office tasks as required.

Where you'll work

UNIT 3TREEFIELD INDUSTRIAL ESTATEGELDERD ROADGILDERSOMELS27 7JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Delivery to be completed on site and off the job training at your place of work.

Desirable qualifications

GCSE in:

English (grade 4)Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingCreative

About this employer

Established in 2000, Anorak Offers the complete digital print package ranging from business cards to billboards and pretty much everything else in between.

https://anorakncr.co.uk/ (opens in new tab)

After this apprenticeship

For the right candidate there will be the opportunity to progress into a full-time role.