Apprentice IT Support Technician

Wage: £20,000 a year
Training course: Information communications technician (level 3)
Hours: Monday-Friday, 9.00am - 5.30pm.
Start date: Monday 13 April 2026
Duration: 1 year 6 months
Positions available: 1

Summary

Ceox Services Ltd is an IT services provider supporting UK Public Sector organisations with secure and modern digital solutions.  We are seeking an Apprentice IT Support Technician to begin a career in IT while working towards a recognised apprenticeship qualification.

Wage £20,000 a year Check minimum wage rates (opens in new tab) Training course Information communications technician (level 3) Hours Monday-Friday, 9.00am - 5.30pm. 3 days per week in the Ceox office and 2 days per week remote. 37 hours 30 minutes a week Start date Monday 13 April 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

Provide first-line IT support Log and resolve support tickets Support Microsoft 365 users Set up and maintain IT equipment Escalate issues where required Configure cloud services

Where you'll work

BROADFORD HOUSEBROADFORD PARK BUSINESS CENTREBROADFORD PARKSHALFORDGU4 8EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Interpret and prioritise internal or external customer's requirements in line with organisation's policyApply the appropriate tools and techniques to undertake fault finding and rectificationapply Continuous Professional Development to support necessary business output and technical developmentsOperate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholdersCommunicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriateDevelop and maintain effective working relationships with colleagues, customers and other relevant stakeholdersManage and prioritise the allocated workload effectively making best use of time and resourcesComplete documentation relevant to the task and escalate where appropriateInstall or undertake basic software upgrades,either physically or remotelyEstablish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level AgreementsProvide remote/F2F support to resolve customer requirementsMaintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the taskIdentify and scope the best solution informed by the system data associated with the taskTest and evaluate the system's performance and compliance with customer requirements.Escalate non routine problems in line with proceduresUse basic scripting to execute the relevant tasks for example PowerShell, LinuxCarry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all timesApply the necessary security, in line with access and/or encryption requirementsUse a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotelyTest and evaluate network environmentsMonitor performance and usage of a networkDeploy applications on a networkSet up storage and data access for staffApply necessary security measures, in line with access requirements to a networkCarry out routine maintenance across network systems, ensuring organisational complianceMonitor network-related workloads including DNS and firewallsInstall or undertake basic upgrades, either physically or remotelyEstablish digital communication or telecommunications systems through, for example cabling and connecting equipment.Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.Use information necessary to identify operational issues and rectify or escalate accordingly in line with policyInterpret and prioritise internal or external customer's requirements in line with organisation's policyApply the appropriate tools and techniques to undertake fault finding and rectificationapply Continuous Professional Development to support necessary business output and technical developmentsOperate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholdersCommunicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriateDevelop and maintain effective working relationships with colleagues, customers and other relevant stakeholdersManage and prioritise the allocated workload effectively making best use of time and resourcesComplete documentation relevant to the task and escalate where appropriateInstall or undertake basic software upgrades,either physically or remotelyEstablish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level AgreementsProvide remote/F2F support to resolve customer requirementsMaintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Essential qualifications

GCSE in:

English (grade 4/C)Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsLogicalTeam workingInitiative

About this employer

Ceox Services Ltd, founded in 2018, is a specialized IT services provider focused on delivering digital transformation, AI-infused customer services, and technology consulting for the public sector, government departments, and housing associations.

Company benefits

Pension Health Insurance 25 days annual leave

After this apprenticeship

Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice.