Customer Service/Receptionist Apprentice

Wage: £15,184 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday - Thursday, 9.00am - 5.30pm and Friday, 8.00am - 3.00pm.
Start date: Tuesday 5 May 2026
Duration: 1 year 4 months
Positions available: 1

Summary

Immediate start has arisen with an exciting opportunity for an apprentice to join our small but busy practice. We are looking for a receptionist apprentice for an exciting role working within a small team.

Wage £15,184 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday - Thursday, 9.00am - 5.30pm and Friday, 8.00am - 3.00pm. 36 hours 30 minutes a week Start date Tuesday 5 May 2026 Duration 1 year 4 months Positions available 1

What you'll do at work

General everyday admin tasks Taking calls efficiently and friendly Maintain accurate records and follow compliance procedures Live interaction with internal and external customers Apply knowledge and skills to find solutions to complex challenges Discuss patients needs Taking bookings and checking in and out for appointments Sending and receiving of emails Liaising with other parties Filing Scanning Understanding the core values of the business

Where you'll work

DOCTORS SURGERYCLOUGH STREETMIDDLETONMANCHESTERM24 2YJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 qualification This is a work-based qualification with college attendance one day a month Functional Skills in maths and English, if required

Desirable qualifications

GCSE in:

English (grade C/4 or above or equivalent)Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

About this employer

The Hive is a forward-thinking medical practice based in Middleton. Since Dr Stockton and Dr Thompson formed their partnership in 2008 the practice has grown from caring for 1800 patients to circa 5000 patients. Known as a friendly practice with a community feel, a positive reputation has accompanied our growth in size. The Practice will move into a brand new, state of the art, purpose-built medical centre in the not-too-distant future. This will lead to a further increase in the size of our patient base, as the Practice will also serve patients from Chadderton, Oldham and the surrounding areas.

https://www.thehivehealthcentre.co.uk/ (opens in new tab)

After this apprenticeship

There maybe an opportunity to secure a full-time position on completion of the apprenticeship