Post Office Customer Service Apprentice

Wage: £16,640 a year
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9am to 5.30pm.
Start date: Monday 13 April 2026
Duration: 1 year 3 months
Positions available: 2

Summary

This is an exciting opportunity. Wellingborough Post Office are looking for the right apprentices to join their team and deliver excellent service. They are looking for two apprentices. There is a lot to learn in this role; you will communicate with customers, handle cash, sell financial products and much more. Keep reading for more details.

Wage £16,640 a year Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Friday 9am to 5.30pm. 40 hours a week Start date Monday 13 April 2026 Duration 1 year 3 months Positions available 2

What you'll do at work

Wellingborough Post Office are based in Sheep Street. They are a busy post office looking for two Post Office Customer Service Apprentices to join their friendly team.In the role, you will receive full training to ensure that customers are given the correct Post Office service. So you will communicate with customers in a polite and professional manner and be target-driven and confident to have conversations about products and services.You will handle cash and information responsibly and have the ability to work under pressure, accurately in a busy office environment, whilst being a team player as well as working on your own.This employer would like you to go the extra mile for your customers and to foster a positive work environment by consistently treating all staff and customers with respect and consideration. Ensuring customers have a pleasant and efficient checkout experience and leave feeling valued and satisfied.In the Post Office you will responsible for:Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts.Processing letters and parcels in the correct manner and giving the right service.Processing pension and benefits payout with Bill Payments.Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and change giving.WesternUnion Money Transfers.Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc. Processing car tax and DVLA forms.Passport check and send service.Providing travel insurance and foreign currency Bureau transactions.Maintain an accurate stock and cash balance at the end of each shift.Complete and Process End of Month Stock and Cash Reconciliations.Complete processes for Royal Mail Deliveries - Post Man deliveries and processes.Retail:Process payments at the retail counter accurately and efficiently .Clean and organize the store when needed.Welcome customers into the store and help them locate items.You would usually work behind a counter with a transparent security screen.Post Office Ltd require a DBS background check to be conducted before appointment of the role

Where you'll work

19 Sheep streetNN8 1BL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner.

Desirable qualifications

GCSE or equivalent in:

English (grade 3)maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Attention to detailCustomer care skillsInterpersonal skillsOrganisation skillsProfessional

About this employer

Wellingborough Post Office provide a range of essential financial services, from savings, borrowing to money transfers.

After this apprenticeship

Further qualifications and/or progression within the company in terms of position and pay on completion of the apprenticeship.