Apprentice Sales Advisor

Wage: £15,600 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Shifts will vary each week, will include some weekends.
Start date: Monday 20 April 2026
Duration: 1 year
Positions available: 1

Summary

We are seeking a motivated and enthusiastic Sales Advisor to join our dynamic team. If you have a passion for fashion and customer service, apply today!

Wage £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Shifts will vary each week, will include some weekends. 37 hours 30 minutes a week Start date Monday 20 April 2026 Duration 1 year Positions available 1

What you'll do at work

Work with the management team Deliver excellent customer service Handling customer queries Operating the till Keeping the shop floor clean and tidy Recommending products and upskilling

Where you'll work

Unit 1New Mersey Retail Park, Speke Road, SpekeLiverpoolL24 8QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

No college release day Off the job training 1-1 sessions with your dedicated trainer Functional skills if required

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsAttention to detailOrganisation skillsCustomer care skillsPresentation skillsLogicalTeam workingCreativeInitiative

About this employer

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

After this apprenticeship

Opportunty for full time role upon completion.