Sales Support Apprentice

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Mon-Fri, 08:00 to 16:30.
Start date: Monday 11 May 2026
Duration: 1 year 6 months
Positions available: 1

Summary

This is an exciting opportunity to represent Globestock Safety design, which manufactures and supplies a wide range of high-quality safety solutions for use in confined space access, fall arrest and load arrest applications.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Mon-Fri, 08:00 to 16:30. 40 hours a week Start date Monday 11 May 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

• Answering and directing calls from customers, suppliers and other external contacts• Monitoring and processing enquiries, quotes, and orders from existing and prospective customers• Responding to customer queries professionally and promptly.• Capturing and recording all customer interactions within the Globestock CRM system• Liaising with production to obtain lead times for quotes and orders, when required• Keep customers updated on order progress and communicate any issues that may arise• Coordinating the collection of goods from suppliers and delivery to customers nationally and internationally• Any other administrative tasks as and when required

Where you'll work

Unit 6 Mile Oak IndustrialEstateMaesbury RoadOswestrySY10 8GA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Your training plan• Level 2 Customer Service• This will also include functional skills if required• End-point assessment• Certificate of completion of the standardYou may have to attend formal college sessions (if English & maths are required), but not necessary for 19+.You will learn the knowledge, skills and behaviours related to the apprenticeship standard.Training will take place within the workplace, supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.

Desirable qualifications

GCSE in:

Maths and English (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

IT skillsOrganisation skillsCustomer care skillsTeam working

About this employer

Globestock Safety design, manufacture and supply a wide range of high-quality safety solutions for use in confined space access, fall arrest and load arrest applications. With thier British manufacturing heritage, they have an unrivalled reputation for design, quality, service and training within the industry. Globestock products are held in extremely high regard by our valued customers and offer end users peace of mind through their unparalleled build quality and innovative design.

After this apprenticeship

Opportunity for full-time employment as a Sales Support Assistant on successful completion of the apprenticeship.