Customer Service Apprenticeship - Estate Agent

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9.00am - 5.00pm.
Start date: Monday 27 April 2026
Duration: 1 year 1 month
Positions available: 1

Summary

We have a great new opportunity to start a career with an established Estate Agents in Maidstone. The role will involve a wide and interesting range of duties, providing the very best in customer relations and meticulous lettings administration support and aftercare.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Friday, 9.00am - 5.00pm. Saturday, 9.00am - 1.00pm. Day off in the week given to compensate for Saturday working. Half an hour for lunch (Unpaid) 40 hours a week Start date Monday 27 April 2026 Duration 1 year 1 month Positions available 1

What you'll do at work

Provide excellent customer service via e-mail, telephone, and internal/external messaging systems Meeting with, discussing, and understanding the needs of clients Scheduling appointments that are suitable with the client’s availability Performing research of the local market by comparing properties and checking market activity to establish a selling price Listing properties with the relevant services and amenities Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge Taking digital photos of properties for presentation to buyers and advertising collateral Revealing any new information to buyers and presenting any details about the properties seen during the research process Staging home properties for visits Meet and greet service to customers Provide customers with advice, guidance and support Helping with customer issues and after care Resolving customer complaints Data management and compiling reports Keeping marketing materials up to date

Where you'll work

85 KING STREETMAIDSTONEME14 1BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Apprenticeship Standard All training is conducted at the employer's site with a face-to-face skills coach once a month Employer-led detailed off-the-job training

Desirable qualifications

GCSE in:

English - Literature and Language (grade 4-9)Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsLogicalInitiative

About this employer

Louis and Co put professionalism, honesty, transparency, and integrity are at the heart of everything they do. The company strategy is to have one agent from valuation to completion. The team is built on invaluable relationships with solicitors, surveyors, and mortgage brokers, all crucial in holding a sale together. The company believe that great customer service is the key to a great customer experience. As a result, fall-through rates are low and many past sales have occurred purely through word of mouth and excellent service.

https://louisandco.co.uk/ (opens in new tab)

After this apprenticeship

Potential for full-time employment for the right candidate