Hyundai Parts Advisor Apprenticeship

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday, 8.00am- 5.00pm with a 30-min lunch.
Start date: Wednesday 6 May 2026
Duration: 1 year 3 months
Positions available: 1

Summary

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday- Friday, 8.00am- 5.00pm with a 30-min lunch. 40 hours a week Start date Wednesday 6 May 2026 Duration 1 year 3 months Positions available 1

What you'll do at work

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals and KPIs Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Always working to a high level of customer service and remain courteous and police to customers

Where you'll work

Bridgeman StreetBoltonBL3 6BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor Bespoke Hyundai certified training Regular in dealer review and assessment visits Functional skills if needed

Essential qualifications

GCSE in:

Maths And English (grade 4)

Desirable qualifications

Other in:

Automotive (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativePatiencePhysical fitness

About this employer

Welcome, esteemed motorist, to West Riding Hyundai, your trusted destination for exceptional new and used vehicles across Lancashire and West Riding. As you’re already here, you’re on the path to discovering unparalleled service and a superb selection of cars designed to meet every lifestyle and budget. From our friendly forecourts in Bolton, Bury, Colne, and Manchester, we are dedicated to providing a seamless and satisfying car-buying experience. Get ready to explore a world where quality, value, and customer care drive everything we do.

https://www.westriding.co.uk/ (opens in new tab)

Company benefits

28 days inclusive of bank holidays.

After this apprenticeship

Possible permanent position on the completion of the apprenticeship Further opportunities to develop career to become a fully qualified master technician and MOT tester On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year