Junior Office Administrator Apprentice

Wage: £15,600 a year
Training course: Customer service practitioner (level 2)
Hours: Monday to Thursday, 8.00am - 4.30pm, Friday 8.00am - 4.00pm
Start date: Monday 27 April 2026
Duration: 1 year 9 months
Positions available: 1

Summary

Immediate start for a motivated and detail-oriented individual to join our small, supportive team as a Customer Service Apprentice. This is an ideal opportunity for someone looking to begin their career in a professional and friendly environment.

Wage £15,600 a year Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday to Thursday, 8.00am - 4.30pm, Friday 8.00am - 4.00pm 37 hours 30 minutes a week Start date Monday 27 April 2026 Duration 1 year 9 months Positions available 1

What you'll do at work

Handle incoming and outgoing communications - including emails, calls, and post - ensuring timely and appropriate responses Organise and coordinate meetings Maintain up-to-date records and filing systems Communicate with clients to provide updates and request any outstanding documentation Demonstrate a professional and polite telephone manner at all times Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint Strong written and verbal communication skills Well-organised, with the ability to prioritise tasks and manage a varied workload effectively Comfortable dealing with colleagues and clients in a professional and confident manner Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality Accurately input and update internal data systems as required Process documentation quickly and accurately to support team operations Receive and manage client files, uploading key information to online portals (full training will be provided)

Where you'll work

Barlow FoldManchester RoadBuryBL9 9SU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Standard This qualification requires college attendance one day a month

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

About this employer

Abbey Attachments Ltd was established in Manchester, UK in 1984. We're an independently owned business specialising in the supply, service, and support of forklift attachments and innovative material handling safety solutions for the UK forklift industry.

https://abbeyattachments.co.uk/ (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship