Digital Support Technician IT Apprentice

Wage: £16,640 to £26,436.80, depending on your age
Training course: Digital support technician (level 3)
Hours: Monday - Friday 07.30 - 15.30
Start date: Friday 1 May 2026
Duration: 1 year 6 months
Positions available: 1

Summary

An exciting opportunity for a proactive individual to join Iron Mountain’s contract with the Nuclear Decommissioning Authority has arisen, to support key IT activities within operational and project teams.

Wage £16,640 to £26,436.80, depending on your age National Minimum Wage Check minimum wage rates (opens in new tab) Pay is based on the National Minimum wage Training course Digital support technician (level 3) Hours Monday - Friday 07.30 - 15.30 40 hours a week Start date Friday 1 May 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

The role will provide experience in the following areas:

Use of IT systems such as Microsoft, Google and Power BI.   Stakeholder management for IT requirements. Maintaining documentation in line with GDPR and ISO requirements. IT techniques such as report generation from Power Bi and excel/google sheets management. Peer to peer shadowing of IT activities undertaken in the contract. Undertaking key learning modules as provided by Iron Mountain such as code of ethics.

Working alongside the Technical Business analyst and supporting the role in the following areas:

Providing technical support to operations, PMO and contract teams. Support the production of process maps to aid IT guidance documentation on software used in the contract. Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work. Provide administration support on any IT testing that the Technical Analyst may be undertaking. Learn how to run Power BI reports and share with stakeholders.

Where you'll work

Hinton HouseBirchwood Park Avenue, BirchwoodWarringtonWA3 6GR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocolsoperate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databasescommunicate effectively through a variety of different channels using terminology appropriate to the audienceuse digital resources to extend own knowledge and skills relevant to their rolerisk assess the organisational impact of decisions that they takeuse digital systems to identify productivity and performance improvementsuse digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practicemaintain system security in line with organisational policies.support digital operations or digital change and transformation activities.investigate application problems and enable resolution to maintain productivity and improve quality of service.coach and guide stakeholders to develop their applications skills to use digital systems effectively.monitor data to analyse systems use and provide insights to recommend use or applications developments.support customers in the use of information, products and services through digital channels.diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.maintain end-user systems physically or remotely. For example: software, hardware or operating systemsprovide and direct end-users to tools and resources to help them to resolve their digital problems.use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocolsoperate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databasescommunicate effectively through a variety of different channels using terminology appropriate to the audienceuse digital resources to extend own knowledge and skills relevant to their rolerisk assess the organisational impact of decisions that they takeuse digital systems to identify productivity and performance improvementsuse digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practicemaintain system security in line with organisational policies.

Training schedule

Level 3, Digital Support Technician

Fortnightly attendance at Riverside College, Widnes

Essential qualifications

GCSE in:

4 GCSE's including Maths and English (grade Grades 9-4 (A-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

IT skillsAttention to detailTeam workingExperience of using ExcelHealth and safetyAble to follow site proceduresBasic financial acumenGood English language skillsFollow verbal instructionsFollow written instructionsWilling to learn and growAble to work independentlyAdheres to confidentialityProfessional conduct

About this employer

With over 240,000 customers in 61 countries, Iron Mountain is trusted by the world's leading organisations.

This role will focus on Iron Mountain’s contract with the Nuclear Decommissioning Authority.

After this apprenticeship

There may be the opportunity to apply for employment with this company at the end of the Apprenticeship, if suitable vacancies arise.