PARKING GROUP LTD
Wage: £12,480 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 09:00 - 17:00
Start date: Friday 24 April 2026
Duration: 1 year
Positions available: 1
Are you looking to kick-start your career in a fast-paced, professional environment? Do you enjoy problem-solving, organisation, and helping people? Parking Group Ltd is offering an exciting opportunity for a Customer Service & Administration Apprentice to join our growing team and gain valuable, real-world business experience.
Wage £12,480 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) £8 per hour Training course Customer service practitioner (level 2) Hours Monday - Friday, 09:00 - 17:00 30 hours a week Start date Friday 24 April 2026 Duration 1 year Positions available 1
Daily duties will include:
Managing emails, post, and general correspondence Filing, scanning, and maintaining accurate records Providing general administrative support across the business Reviewing and processing customer appeals Handling customer queries and complaints professionally Liaising with internal teams and external contacts Ensuring compliance with company policies and deadlines
PORTLAND HOUSEBELMONT BUSINESS PARKDURHAMDH1 1TW
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.
Level 2 Customer Service Practitioner apprenticeship programme is delivered fully within the workplace with designated support from Derwentside College industry recognised training consultant
GCSE in:
English (grade 4/C)Math (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatienceGood time management skills
Parking Group Ltd specialises in parking enforcement, pay & display management, CCTV surveillance, and customer appeals handling. We work with a range of clients to deliver efficient, compliant, and customer-focused parking solutions.
https://www.parkinggroupltd.co.uk/ (opens in new tab)
Parking Group Ltd is a fast-growing organisation, this apprenticeship opportunity is a chance for someone to come into the organisation with new ideas and contribute to a well-established team For the right candidate a permanent position will be available and opportunity to develop into other roles of the organisation
Interested in this role?