Customer Service Apprenticeship - Hemel Hempstead Specsavers

Wage: £17,101.92 a year
Training course: Customer service practitioner (level 2)
Hours: Days and shifts to be confirmed. Full-time to include weekend working.
Start date: Monday 27 April 2026
Duration: 1 year
Positions available: 1

Summary

As an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and deal with orders and payments.

Wage £17,101.92 a year Check minimum wage rates (opens in new tab) £8.20 per hour Training course Customer service practitioner (level 2) Hours Days and shifts to be confirmed. Full-time to include weekend working. 40 hours a week Start date Monday 27 April 2026 Duration 1 year Positions available 1

What you'll do at work

Giving customers top-notch advice Giving customers a warm welcome to the store Dealing with orders  Efficiently answer telephone calls to the store Advising customers their hearing aids/glasses are ready or delayed as appropriate

Where you'll work

252-254 MarlowesHemel HempsteadHP1 1BJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship Standard qualification Functional Skills in maths and English (if required) Blended on/off the job training and location to be confirmed

Essential qualifications

GCSE in:

Maths (grade 9-3 (A*-D))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsOrganisation skillsAdministrative skillsTeam working

About this employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

After this apprenticeship

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.