BEACON SOUTH WEST LTD
Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: 9.00am - 5.30pm, 5 days per week. Monday-Friday, also some Saturdays.
Start date: Wednesday 20 May 2026
Duration: 1 year 3 months
Positions available: 1
We are seeking a confident professional sales assistant who can offer guidance to our customers in the showrooms, on the phone, and via email. You will need to negotiate sales with customers. Also to then offer customer service backup to our customers throughout product guarantee periods and beyond. You will work as part of our successful sales team.
Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Looking to rise after probation period. Training course Customer service practitioner (level 2) Hours 9.00am - 5.30pm, 5 days per week. Monday-Friday, also some Saturdays. 40 hours a week Start date Wednesday 20 May 2026 Duration 1 year 3 months Positions available 1
Answering calls and emails as well as dealing with our customers face to face Manage any queries, feedback or escalations with manufacturers or third-party delivery companies Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer Deal with day to day administration tasks To optimise branch performance by continually improving our customer’s experiences Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team Continuous training will be provided, but the successful applicant must demonstrate that they can also learn independently and develop product and procedures knowledge quickly Must be able to work within a team and be adaptable to deal with varying workloads Answering calls and emails as well as dealing with our customers face to face Manage any queries, feedback or escalations with manufacturers or third-party delivery companies Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience Ensure each customer has a positive Beacon Electrical experience and will become a repeat customer Deal with day to day administration tasks To optimise branch performance by continually improving our customer’s experiences Proactively and demonstrably contribute to Customer Service initiatives
263 BEACON PARK ROADPLYMOUTHPL2 3JP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.
The apprentice’s training will take place both on-site within the working environment and at On Course South West.
Training will be delivered on a regular basis, combining practical, work-based learning with off-site instruction at the training provider.
GCSE in:
English (grade 4-9 (A*-C))Math (grade 4-9 (A*-C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience
Beacon Electrical was Founded in 1976, and is still a Local Family Run Business. Originally established as an Electrical Wholesaler, Beacon has evolved in to a premier Retailer selling all aspects of Electrical and Gas products from light bulbs right through to Washing Machines and Televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a Nationally operated store, once you have experienced our in house service you won’t accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our Warehousing and distribution depot is also based in Devon
http://www.beaconelectrical.co.uk (opens in new tab)
Apprentice positions have the opportunity to work alongside highly trained and long standing employees who have extensive knowledge in the workplace and life in general this level of contact is invaluable. All candidates have the potential to progress their apprenticeship into a full time role once their course has been completed.
Interested in this role?