16269 - Operational Support Grade - HMP Huntercombe (Prison Support Role) Apprenticeship

Wage: £29,432 a year
Training course: Customer service practitioner (level 2)
Hours: Click apply to see full details of the working week for this apprenticeship.
Start date: Friday 1 May 2026
Duration: 1 year
Positions available: 6

Summary

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Wage £29,432 a year Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Click apply to see full details of the working week for this apprenticeship. 37 hours a week Start date Friday 1 May 2026 Duration 1 year Positions available 6

What you'll do at work

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Where you'll work

Huntercombe PlaceNuffieldHenley-On-ThamesRG9 5SB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Essential qualifications

GCSE in:

English and Maths (grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Click apply for details

About this employer

You can see full details of this apprenticeship on Civil Service Jobs.

After this apprenticeship

You can see full details of this apprenticeship on Civil Service Jobs.