Customer Service & Sales Apprentice

Wage: £16,640 to £26,436.80, depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.00am - 5.00pm - (with 1 hour for lunch).
Start date: Friday 1 May 2026
Duration: 1 year 6 months
Positions available: 1

Summary

A Customer Service and Sales apprentice is required for a leading electrical wholesaler. The candidate works on the trade counter serving customers, along with making new clients and liaising with suppliers over the phone. Fantastic career progression opportunity for the right candidate.

Wage £16,640 to £26,436.80, depending on your age National Minimum Wage Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday - Friday, 8.00am - 5.00pm - (with 1 hour for lunch). 40 hours a week Start date Friday 1 May 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

Reform Electrical is a local independent electrical wholesaler, putting customers at the forefront of the business.

What is an Electrical Wholesaler?

Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafes that give us access to electricity, from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings and are installed by contractors and electricians.

After full training, responsibilities will include:

Completing the paperwork within the office Raising quotations Trade counter Taking payments Setting up new accounts Sales calls Processing orders Administration Answering the telephone

Where you'll work

Unit 3, Southern Trade ParkBelgrave RoadSouthamptonSO17 3ES

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Completing a Level 2 Customer Service Apprenticeship standard, consisting of:

Knowledge and competence qualification in Customer Service at Level 2 End-Point Assessment (EPA) - final test and observation

The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on site according to the employers wishes.

Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off-the-job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsProblem solving skillsNumber skillsTeam workingInitiativePhysical fitnessTimekeepingEnthusiasmKeen to work and study

About this employer

You will be employed by EDA Apprenticeships plus whilst you are completing your apprenticeship qualificaiton

After this apprenticeship

Opportunities that could arise after the apprenticeship are:

Sales Team Member Counter Sales Warehouse Supervisor Sales Rep