Apprentice Customer Service Administrator

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Business administrator (level 3)
Hours: Monday - Friday, Shifts to be confirmed.
Start date: Monday 27 April 2026
Duration: 1 year
Positions available: 2

Summary

You will be handling a high volume of inbound calls from existing customers, booking work, processing jobs, and actively promoting additional services we offer. Many of our customers already use one service; your role is to identify opportunities, ask the right questions, and convert enquiries into extra business.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday, Shifts to be confirmed. 40 hours a week Start date Monday 27 April 2026 Duration 1 year Positions available 2

What you'll do at work

Reporting to: Office Manager :

Key Responsibilities:

Handling customer enquiries via phone and email  Building strong relationships with customers  Communicate with customers regarding deliveries, exchanges & collection queries  Processing bookings and orders accurately on internal systems  Providing excellent customer service at every touchpoint  Completing weighbridge tickets  Taking payments  Despatch and debrief of drivers  Working alongside Transport Team to provide customer job updates

Where you'll work

WARDLE INDUSTRIAL ESTATEWARDLENANTWICHCHESHIRECW5 6DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Administration This training will be structured and delivered by Cheshire College – South & West If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject

Essential qualifications

GCSE in:

English (grade C/4)Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsTeam working

About this employer

Established in 1992, Nick Brookes Recycling is a fast paced, family-run recycling business known for quality service at competitive pricing. At Nick Brookes, we make waste management simple, reliable, and stress‑free. Whether you need a skip for a home project, quality aggregates for building work, or a team you can trust for demolition, we’re here to help with a friendly, down‑to‑earth service. We’re proud to support our local community with quick deliveries, fair prices, and a team that genuinely cares about doing a good job. From small DIY jobs to large commercial projects, we work hard to keep everything running smoothly so you can focus on what matters. With Nick Brookes, you’re not just getting a service — you’re getting a team that’s easy to work with and always happy to lend a hand.

After this apprenticeship

Potential to move into a Transport Planning role with the opportunity to complete a further apprenticeship with the RHA (Road Haulage Association) and gain Transport Manager Certificate of Professional Competence if desired