Customer Service Recoveries Apprentice

Wage: £20,319 a year
Training course: Customer service practitioner (level 2)
Hours: Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
Start date: Monday 11 May 2026
Duration: 1 year 5 months
Positions available: 2

Summary

If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.

Wage £20,319 a year Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday). 37 hours 30 minutes a week Start date Monday 11 May 2026 Duration 1 year 5 months Positions available 2

What you'll do at work

CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.

Your duties and responsibilities include:

Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers Maintain high service standards and continually improve the service to customers Work well within a dynamic team environment Negotiate, investigate and resolve issues whilst proactively seeking solutions

Where you'll work

CREDIT RESOURCE SOLUTIONSG MILLDEAN CLOUGH MILLSHALIFAXHX3 5AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment Level 2 Functional Skills in maths and English if required Delivery method and location of training to be confirmed

Desirable qualifications

GCSE in:

English (grade A* - C / 9 - 4)Maths (grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

IT skillsAttention to detailConfident telephone mannerExcellent listening skillsGood problem solverDedicatedHard workingConfident individualTeam playerEnthusiastic & self motivatedAble to work in a busy roleRemain calm under pressureFlexible & ProactiveCall Centre experienceVery strong C/Service SkillsStrong work ethicStrong communication skills

About this employer

CRS are an award winning, innovative UK Debt Collection Agency who work on behalf of some of the largest UK financial services companies. We differentiate ourselves within the marketplace by having unparalleled technology, systems and people. Due to continuous growth, we are looking for excellent people to join our team. Credit Resource Solutions Ltd have achieved an Investors in People Award - We invest in apprentices Silver Award

https://creditresourcesolutions.co.uk (opens in new tab)

After this apprenticeship

Career progression includes Team Leader and Team Management Progression may be available to the right candidate on successful completion of the apprenticeship