Road Freight Customer Service Apprenticeship

Wage: £20,000 a year
Training course: International freight forwarding specialist (level 3)
Hours: Monday to Friday
Start date: Tuesday 1 September 2026
Duration: 1 year 6 months
Positions available: 1

Summary

Handling all processes involved in Export and Import shipments by Road from inception through to final destination delivery. Confident in your ability to review and streamline transportation processes and ensure a stable, efficient and cost-effective portfolio of service partners to ensure the service offering is competitive and seamless.

Wage £20,000 a year Minimum wage rates (opens in new tab) Training course International freight forwarding specialist (level 3) Hours Monday to Friday 0900am to 5.30pm 37 hours 30 minutes a week Start date Tuesday 1 September 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

Speaking and meeting face to face with Customers

Building strong relationships with Customers with good communication skills and a pro-active approach

Handling all different types of enquiries such as; quotations, shipments updates and advice to Customer

Building strong relationships with Partners and Suppliers

Good understanding of the European Road Freight market and which Partners provide the best solution and service offering based on the Customers requirements

Booking shipments with Partners and Overseas Offices

Raising all respective Shipping Documentation

Handling Commercial Documentation requirements

Handling Export and Import Customs Clearance

Strong Commercial acumen to ensure profitability on shipments

Where you'll work

Unit 2C, Coleshill HouseStation RoadColeshillBirminghamB46 1HT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.Identify and source data from customers, systems or colleagues.Identify and resolve problems in line with responsibilities.Create and maintain productive working relationships with internal and external customers.Adapt communication based on the situation and the audience.Identify problems outside of limits of responsibility and escalate within company policy.Communicate in writing, preparing communications on technical matters.Communicate with others verbally, including internal and external customers.Air. Use and adapt terminology appropriate to the air freight industry.Air. Select and use documentation appropriate to the air freight industry.Ocean. Use and adapt terminology appropriate to the ocean freight industry.Ocean. Select and use documentation appropriate to the ocean freight industry.Road. Use and adapt terminology appropriate to the road freight industry.Road. Select and use documentation appropriate to the road freight industry.Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.Identify and source data from customers, systems or colleagues.Identify and resolve problems in line with responsibilities.Create and maintain productive working relationships with internal and external customers.Adapt communication based on the situation and the audience.Identify problems outside of limits of responsibility and escalate within company policy.Communicate in writing, preparing communications on technical matters.Communicate with others verbally, including internal and external customers.

Training schedule

Training can be undertaken either in the Office, at Home or an offsite location and the weekly duration will be as stipulated within the Apprenticeship programme

Essential qualifications

GCSE in:

English (grade 4)Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsLogicalTeam workingInitiativeGood communicator

About this employer

Italian Global Forwarding and Logistics Company, founded in Florence in 1899. Network of 337 offices in 60 countries and over 6,000 employees worldwide specialising across Air, Sea, Road, e-commerce and Logistics

http://www.savinodelbene.com (opens in new tab)

Company benefits

Company Pension

Private Healthcare

After this apprenticeship

Different Freight Departments such as Air Freight or Sea Freight

Business Development

Overseas Placing