Apprentice Customer Service Administrator

Wage: £14,560 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Full Time- 35 Hours.
Start date: Monday 7 September 2026
Duration: 1 year
Positions available: 1

Summary

The Apprentice Customer Service Administrator will provide administrative and customer service support across the organisation, helping to deliver high-quality services to learners, employers and stakeholders.

Wage £14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Full Time- 35 Hours. Monday- Friday, 8.00am- 4.00pm. 35 hours a week Start date Monday 7 September 2026 Duration 1 year Positions available 1

What you'll do at work

Learner Recruitment & Employer Support:

Prepare and send application emails to prospective learners using approved templates Arrange learner interviews with employers, including preparing interview schedules and forwarding learner CVs Send welcome emails following learner enrolment Send managers' guidance booklets to employers Send initial review emails to learners and managers Produce and distribute weekly or fortnightly apprenticeship vacancy lists to applicants

Enrolment & Learner Administration:

Prepare enrolment documentation including Training Plans and Apprenticeship Agreements Download completed electronic documents and save them within learner files Create learner portfolios, upload signed enrolment documentation and Update learner target tracking spreadsheets Update induction certificates with learner details Add learners to training registers and calendars Update the training calendar with new sessions from timetables and schemes of work Send weekly training schedules to learners

Marketing & Business Development:

Prepare and distribute annual school information packs to careers advisers Produce learner and employer case studies for use in marketing materials Support employer engagement and promotional activities Assist with maintaining accurate organisational records and databases

Quality & Customer Service:

Archive learner portfolios and personal files following programme completion Issue learner satisfaction surveys and process responses Send learner feedback surveys following weekly training sessions Process e-learning completion certificates Produce and issue in-house certificates Email electronic certificates to learners promptly

Business Administration:

Carry out Display Screen Equipment (DSE) checks Complete routine vehicle checks administration Support six-monthly organisational database reviews and archive dormant company records Maintain accurate electronic filing systems and learner records Ensure all documentation is completed accurately and in accordance with organisational procedures

Customer Service Responsibilities:

Provide a professional and welcoming service to learners, employers, visitors and colleagues Respond to telephone and email enquiries promptly and professionally Maintain confidentiality and comply with GDPR requirements Resolve routine customer enquiries or refer them to the appropriate member of staff Promote a positive image of the organisation at all times

Where you'll work

TRENT VALLEY BUSINESS CENTRE28 HIGH STREETLONG EATONNOTTINGHAMNG10 1LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Desirable qualifications

GCSE in:

English (grade 4)Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skills

About this employer

Prostart was established in July 1999 as a trading arm of Millbrook Management Services Limited. Prostart is committed to developing people and believe training should be designed to suit the individual. This involves providing interactive programmes combining theory and practical work designed to support personal training needs.

https://prostartuk.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

If the Apprenticeship is successful, to progress and develop within the company