STEVENSONS OF OXBRIDGE LTD
Wage: Competitive
Training course: Customer service specialist (level 3)
Hours: Monday - Sunday, shifts to be confirmed.
Start date: Wednesday 2 September 2026
Duration: 1 year 6 months
Positions available: 1
Kick-start your career with our Level 3 Customer Service Apprenticeship! Join a friendly team, provide excellent customer service, process transactions, and gain valuable retail experience while earning a nationally recognised qualification. Learn, develop, and build skills for a successful future.
Wage Competitive Competitive wage offered Minimum wage rates (opens in new tab) Training course Customer service specialist (level 3) Hours Monday - Sunday, shifts to be confirmed. 30 hours a week Start date Wednesday 2 September 2026 Duration 1 year 6 months Positions available 1
You will be responsible for:
Deliver exceptional customer service to all customers by exceeding our customers' expectations Work to deliver the Company Mission of rescuing shoppers from poor customer service Be fast, polite and efficient in my duties Support my colleagues with cover for sickness and holidays Ensure accuracy with all till and cash operations Be aware of what is happening on the forecourt and in the store, especially potential shoplifters and drive offs. Arrive at work in plenty of time to start my shift and serve our customers in full uniform and well presented. Work to deliver the Company's Vision and work within its Values Understand my responsibility, especially on till 1 Providing great customer service Accurately and correctly accounting for all transactions Observing all activities on site – inside and out Inform management of any customer feedback Taking payments for all fuel transactions accurately Scanning stock accurately for sale Happy and satisfied customers Customer feedback Keeping myself, colleagues, customers safe How I align to the Company Values A happy person that greets our customers with a smile Observant to what is going on around the whole site Passionate about every role I undertake Willing to learn new tasks to make me more rounded in the business Smile and provide great customer service Help to support my colleagues Fail to live up to the company's Vision, Mission and Values
10 Boroughbridge RoadNorthallertonDL7 8AT
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or adviceBusiness focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approachesBusiness focused service delivery: Find solutions that meet your organisations needs as well as the customer requirementsProviding a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomesProviding a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategyProviding a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next stepsProviding a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfactionProviding a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needsProviding a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customerProviding a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant formatWorking with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon itWorking with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your serviceCustomer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcomeCustomer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next stepsService Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutionsService Improvement: Make recommendations based on your findings to enable improvementService Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Customer Service Level 3.
GCSE in:
Maths (grade 4-9)English (grade 4-9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsCustomer care skillsTeam workingInitiativeAttention to detailOrganisation skillsPresentation skillsAdministrative skillsCreativeProblem solving skillsLogical
Stevenson Forecourts is a family run business, retailing in fuel since 1978, our stores incorporate a large multi awarding winning convenience store offering, food to go and a petrol forecourt. We pride ourselves in offering the highest levels of standards and customer service and we are proud to serve the local community, striving to be the best forecourt retailer in the country. Through our hard work and dedication we have won numerous National awards in both the Retailing and Fuel sectors
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.
The qualifications and experience gained on this Apprenticeship will allow you to apply for further roles within this sector.
Interested in this role?