Customer Service Assistant Apprenticeship - Lyng Pharmacy

Wage: £14,560 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday- Friday, 9.00am- 5.00pm or 11.00am- 7.00pm (1 hour lunch break).
Start date: Monday 7 September 2026
Duration: 1 year
Positions available: 2

Summary

Lyng Pharmacy are seeking a motivated and enthusiastic Customer Service Apprentice to join their pharmacy team. This role will involve a variety of customer service duties, providing essential support to operations while also interacting with patients.

Wage £14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) The pay may be negotiated and may rise after a probation period has been successfully completed. Training course Customer service practitioner (level 2) Hours Monday- Friday, 9.00am- 5.00pm or 11.00am- 7.00pm (1 hour lunch break). 35 hours a week Start date Monday 7 September 2026 Duration 1 year Positions available 2

What you'll do at work

Front of house, working on the counter Interacting with patients/ customers Issue prescriptions Dealing with queries/ complaints Contacting doctors Calls, emails Till work Stock check

Where you'll work

1 Lyng LaneWest BromwichWest MidlandsB70 7RW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2 Apprenticeship Standard Functional Skills maths/ English if required No day release- apprenticeship completed within the working environment

Desirable qualifications

GCSE in:

English (grade 4)Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsTeam workingCreativeInitiativeNon judgementalPatience

About this employer

Lyng Pharmacy is a well established pharmacy located in West Bromwich providing a full range of NHS and Private pharmacy services to the local community.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Possibility for the right candidate to grow and further develop within the business