B Kitchen Apprentice

Wage: £15,600 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday - Sunday (5 days working, 2 days off)
Start date: Monday 21 September 2026
Duration: 1 year 3 months
Positions available: 1

Summary

This is a fantastic opportunity for someone starting their career who wants to learn practical customer service, food retail and store operations skills in a busy, hands-on environment. The role is ideal for someone who enjoys working with people, takes pride in high standards and wants to grow within a rapidly expanding business.

Wage £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) £300 a week Training course Customer service practitioner (level 2) Hours Monday - Sunday (5 days working, 2 days off) Shifts TBC. Varies needs to be ok with 6am starts in central London 37 hours 30 minutes a week Start date Monday 21 September 2026 Duration 1 year 3 months Positions available 1

What you'll do at work

Greet customers in a friendly and professional manner, helping them with questions about our products and services Work in the kitchen to prepare our food before displaying it on the shelves Support the preparation, presentation and replenishment of fresh food counters, including salad bars, hot food counters and orange juice machines Maintain excellent hygiene, cleanliness and food safety standards throughout the working day Make sure displays are well presented, fully stocked and attractive to customers Learn how to follow company procedures, including opening and closing tasks, stock rotation and basic record keeping Assist with checking product quality, dates and availability to ensure customers receive the best possible experience Work as part of a team to keep the counter running smoothly during busy trading periods Develop confidence in communicating with customers, colleagues and managers Learn how the business operates, including sales, standards, stock control and customer service performance Take part in training and development to build the skills needed to progress within the company

Where you'll work

116 Pall MallLondonSW1Y 5ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Off the job training will take place remotely either at home or in our shared office which are in 116 Pall Mall, London, SW1Y 5ED

Desirable qualifications

GCSE in:

Maths and English (grade Grades 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsAttention to detailCustomer care skillsProblem solving skillsLogicalTeam workingCreativeInitiative

About this employer

company B Kitchen is a fast-growing food-to-go business bringing fresh, exciting and convenient food concepts into Tesco stores.

From vibrant salad bars and hot food counters to freshly squeezed orange juice machines, we create simple, high-quality options for customers on the go.

With 43 sites already live and many more launching soon, we are scaling quickly and building a team of ambitious, hands-on people who want to grow with us.

At B Kitchen, no two days are the same. We move fast, think commercially and take pride in delivering great food, strong standards and an excellent customer experience across every site.

http://www.bkitchen.co.uk (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To be discussed upon completion of apprenticeship.