ADAPT (UK) TRAINING SERVICES LIMITED
Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday - Thursday, 7:45am - 4:45pm.
Start date: Thursday 19 November 2026
Duration: 1 year 3 months
Positions available: 1
Adapt (UK) Training Services in Knowsley are recruiting for an Apprentice Customer Service Administrator. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 15 months.
Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) £320 per week Training course Customer service practitioner (level 2) Hours Monday - Thursday, 7:45am - 4:45pm. Friday, 7:45am - 4:30pm. 1 hour unpaid break. 40 hours a week Start date Thursday 19 November 2026 Duration 1 year 3 months Positions available 1
• Deliver a high standard of customer service to learners, employers and partners. Act as the first point of contact for low value customer enquiries. Resolve customer queries professionally or escalate where necessary. Keep customers informed throughout the booking and enrolment process. Build positive relationships with existing and prospective customers. Work within other departments as required due to business demands.
UNIT 80NORTH MERSEY BUSINESS CENTREWOODWARD ROADKNOWSLEY INDUSTRIAL PARKL33 7UY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.
Level 2 Customer Service Practitioner Functional Skills Work based learning
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Attention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiative
At Adapt (UK) Training Services Limited, their mission is to empower individuals and organisations across a range of industries through high-quality, accredited training courses that uphold the highest standards of safety, skill, and professionalism.
They are committed to delivering excellence in training, fostering career progression, and supporting the industry’s development by ensuring every learner receives the knowledge, practical experience, and support needed to succeed.
Trusted across the UK for their integrity, expertise, and results-driven approach, they strive to be the benchmark for training excellence.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression onto full time employment
Interested in this role?