Receptionist/Admin Assistant

Person specification

Special Knowledge/Skills

Essential:

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• In decision-making and prioritisation.
• Good Customer care skills.
• Good interpersonal skills.
• Diversity/Cultural awareness.
• Resilience to pressure and exposure to emotional/distressing situations.
• Non-judgemental, empathetic manner.
• Able to use observation skills to identify potential risks and act appropriately.
• Demonstrates Trust Values.
• Able to fulfil the requirements of the Trusts value based induction.

Desirable:

• Some Knowledge of Data Protection requirements.
• Some knowledge of diversity/cultural requirements.
• Some knowledge of Health & Safety issues and risk identification.
• Some knowledge of moving & handling issues.

Training

Essential:

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training and maintain skills.

Experience

Essential:

• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc.
• In using email, maintaining and updating paper and electronic diaries, arranging meetings.
• In working as an effective team member with minimum supervision.
• understanding of the need to maintain strict confidentiality .
• In using a degree of initiative.
• In organising and prioritising own tasks in order to meet deadlines.

Desirable:

• Secretarial/administrative experience.
• In copy typing /audio typing.
• In working in a caring environment at a band 2 or equivalent level of competence.
• Of NHS software programmes.
• In working in a busy environment with competing demands.

Personal Attributes

Essential:

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

Qualifications

Essential:

• As appropriate to the role:
• NVQ level 2 ( or equivalent level qualification), or, RSA ll;
• Or, be able to demonstrate competency at level 2.

Desirable:

• Willingness to undertake further study/development.

Physical Attributes

Essential:

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

Special Knowledge/Skills

Essential:

• Good written communication skills, with the ability to deal with and prepare routine written correspondence.
• Good verbal communication skills, with the ability to obtain information and pass on comprehensive and confidential messages.
• In decision-making and prioritisation.
• Good Customer care skills.
• Good interpersonal skills.
• Diversity/Cultural awareness.
• Resilience to pressure and exposure to emotional/distressing situations.
• Non-judgemental, empathetic manner.
• Able to use observation skills to identify potential risks and act appropriately.
• Demonstrates Trust Values.
• Able to fulfil the requirements of the Trusts value based induction.

Desirable:

• Some Knowledge of Data Protection requirements.
• Some knowledge of diversity/cultural requirements.
• Some knowledge of Health & Safety issues and risk identification.
• Some knowledge of moving & handling issues.

Training

Essential:

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training and maintain skills.

Experience

Essential:

• In using Microsoft Word and other Microsoft applications, e.g. Excel, Outlook , PowerPoint etc.
• In using email, maintaining and updating paper and electronic diaries, arranging meetings.
• In working as an effective team member with minimum supervision.
• understanding of the need to maintain strict confidentiality .
• In using a degree of initiative.
• In organising and prioritising own tasks in order to meet deadlines.

Desirable:

• Secretarial/administrative experience.
• In copy typing /audio typing.
• In working in a caring environment at a band 2 or equivalent level of competence.
• Of NHS software programmes.
• In working in a busy environment with competing demands.

Personal Attributes

Essential:

• Ability to be flexible to meet the demands of the post.
• Responsive attitude and approach.
• Dress appropriately for the environment.
• Ability to travel around the Trust as appropriate to role.

Qualifications

Essential:

• As appropriate to the role:
• NVQ level 2 ( or equivalent level qualification), or, RSA ll;
• Or, be able to demonstrate competency at level 2.

Desirable:

• Willingness to undertake further study/development.

Physical Attributes

Essential:

• A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).