Digital & AI Support Apprentice

About iLockerz:

iLockerz is a UK-based technology company that provides smart locker systems designed to help organisations securely store, track, and manage equipment. Their solutions combine physical lockers with software to enable automated access, real-time monitoring, and efficient asset management across industries such as logistics, healthcare, and education.

About the role:

As an apprentice, you will gain practical experience in IT support, data handling, and software testing. You’ll assist in configuring smart locker systems, supporting internal users, and helping to ensure our software is reliable and well-documented. You’ll also learn how to work with data using tools like Microsoft SQL Server.

This apprenticeship will provide structured training and mentoring to help you develop your skills and work towards a recognised Level 3 qualification.

Responsibilities:

Technical support & system setup:

• Assist in setting up smart locker systems, including PCs, touchscreens, and network devices
• Help install and configure company software under supervision
• Provide basic technical support to internal users and customers
• Maintain asset records and assist with remote support tasks

Data handling & software testing:

• Learn to carry out manual testing of software and document findings
• Support the execution of test plans and help identify bugs
• Assist in running SQL queries to validate data and support testing
• Help with regression testing after software updates

Required skills:

• A keen interest in IT, data, and technology
• Good problem-solving skills and attention to detail
• Willingness to learn and follow technical instructions
• Basic understanding of Windows operating systems and Microsoft Office

Additionally, the following experience would be beneficial:

• Familiarity with SQL or databases
• Interest in smart technologies, IoT, or RFID systems
• Experience with issue tracking tools (e.g. Jira)

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: Full time, 40 hours per week, Monday to Friday

What we offer:

• A structured apprenticeship with on-the-job training and mentoring
• A supportive team environment focused on learning and development
• Exposure to both software and hardware aspects of IT
• Opportunities to grow within a fast-moving, innovation-led company
• Occasional travel to support system installations across the UK

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.