Wage: £15,600 to £24,784.50, depending on your age
Training course: Business administrator (level 3)
Hours: Monday to Friday, 08:30 - 16:30.
Start date: Tuesday 1 September 2026
Duration: 1 year 6 months
Positions available: 1

Summary

To support the day-to-day running of front-of-house operations and provide administrative assistance across multiple departments, including Customer Service, Sales, and Facilities. This apprenticeship role offers hands-on experience while developing core business, communication, and organisational skills.

Wage £15,600 to £24,784.50, depending on your age National Minimum Wage Minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 08:30 - 16:30. 30 minute lunch. 37 hours 30 minutes a week Start date Tuesday 1 September 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

This is an exciting opportunity to begin your career in a dynamic and professional environment, playing a key role in supporting reception and front-of-house operations at our Wednesbury site.

You will be the first point of contact for visitors and customers, offering a friendly and professional welcome and assisting with enquiries, ensuring every interaction reflects our high standards. You'll help create a positive first impression by keeping reception and all customer-facing areas well-presented, organised, and welcoming at all times. Through daily interaction with customers and colleagues across the business, you'll build confidence in communication and develop valuable interpersonal skills that are essential for delivery excellent customer experiences. Alongside this, you'll gain hands-on experience supporting a variety of business functions. This includes assisting with administrative tasks across purchasing, Health & Safety, facilities coordination, expense processes, and fleet management. This varied role offers a fantastic opportunity to develop a broad skillset, learn how different departments work together, and build a strong foundation for your future career.

Where you'll work

Great Western StreetWednesburyWest MidlandsWS10 7LL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

There is no day release for the Level 3 Business Administration Apprenticeship, all learning will take place in the workplace.

Upon successful completion of this apprenticeship you will receive a Level 3 Business Administration qualification. You will be assigned an assessor who will visit you in the workplace every 6-8 weeks to support you on your apprenticeship. You may be required to complete functional skills as part of this apprenticeship.

Essential qualifications

GCSE in:

English (grade 4/C/Level 2 Functional Skills)Maths (grade 4/C/Level 2 Functional Skills)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsInitiativeKnowledge of Microsoft OfficeInterpersonal skillsFriendlyProfessional approachSmart appearancePunctualWilling to learn

About this employer

KUKA Robotics UK provides advanced industrial robots, automation systems, and engineering solutions to businesses across the UK and Ireland. These technologies help companies automate manufacturing processess, improve efficiency, and increase productivity.

KUKA is considered one of the world's leading suppliers of intelligent automation solutions, offering everything from individual robots to fully integrated smart factory systems.

https://www.kuka.com/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Permanent employment and progression within KUKA.

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