Wage: £11,440 for your first year, then could increase depending on your age
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 2.30pm
Start date: Tuesday 1 September 2026
Duration: 1 year 6 months
Positions available: 1

Summary

As a Business Administration Apprentice, you will support the smooth day-to-day running of the business by carrying out a range of administrative tasks, including managing documents, handling communications, and data entry.

Wage £11,440 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday, 9.00am - 2.30pm 27 hours 30 minutes a week Start date Tuesday 1 September 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

Handling incoming calls and enquiries Maintaining and updating the CRM system Supporting with ad hoc administrative and general business tasks

Where you'll work

2 WHITTLE COURTKNOWLHILLMILTON KEYNESMK5 8FT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

1 day per month to take place at Northampton College

Essential qualifications

GCSE in:

English (grade 4)Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Good attitudeEnthusiasm to learn

About this employer

We are a small, agile, and committed team with a sole aim to provide the highest standards both in terms of the advice we offer and the customer service we deliver every day. We have a vested interest in technology to ensure we work as efficiently as possible, and we strive to establish a long-term relationship with our clients. This results in a high level of customer satisfaction and loyalty, which is the only metric that we use to evaluate ourselves.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

To be discussed with the employer

Administrative Assistant

About this role

What you need

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