Wage: £15,600 for your first year, then could increase depending on your age
Training course: International freight forwarding specialist (level 3)
Hours: Monday to Friday: 08:00 - 16:00
Start date: Thursday 4 June 2026
Duration: 1 year 6 months
Positions available: 1

Summary

As an apprentice, you will use your talents to create innovative solutions and shape the future across our business. You will join our Order Management Solutions (OMS) team who provide innovative end-to-end Supply Chain solutions to customers, including logistics services from origins to destinations via a tactical solution.

Wage £15,600 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) Salary review after 12 months Training course International freight forwarding specialist (level 3) Hours Monday to Friday: 08:00 - 16:00 37 hours 30 minutes a week Start date Thursday 4 June 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

Point of contact for operational issues and customer queries On time and accurate bookings of collections through freight forwarders using the correct mode of shipment in line with the customer requirements Training and liaising with suppliers to ensure supplier compliance in line with the customer rules Analysing data to recognise trends and improvements Work in line with the SOP to ensure service levels to the customer are upheld Maintain and develop close working relationships with key stakeholders Resolve issues, analysis, and recurrence prevention Provide accurate detail to the end destinations via exceptions, system updates and emails and dealing with queries in a timely manner When required provide spot rates to customers, finding the most cost-effective mode of transport and haulier Management of Reporting/Dashboards, to ensure performance measurement to agreed service levels Co-ordination of internal and external stakeholders Manage risks within the supply chain and escalate to internal and external stakeholders when service level is not achieved Cross train with other Supply Chain Coordinators to provide support to other SCC's during peak periods and periods of absence Deliver Continuous Improvement projects and services to the customer that enable DHL to retain and grow our proposition with the customers Support the Supply Chain Manager (line manager) in achieving overall department objectives Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption Contribute to the First-Choice continuous improvement programme

Where you'll work

Express House Hillman WayRyton on DunsmoreCoventryCV8 3ED

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.Identify and source data from customers, systems or colleagues.Identify and resolve problems in line with responsibilities.Create and maintain productive working relationships with internal and external customers.Adapt communication based on the situation and the audience.Identify problems outside of limits of responsibility and escalate within company policy.Communicate in writing, preparing communications on technical matters.Communicate with others verbally, including internal and external customers.Air. Use and adapt terminology appropriate to the air freight industry.Air. Select and use documentation appropriate to the air freight industry.Ocean. Use and adapt terminology appropriate to the ocean freight industry.Ocean. Select and use documentation appropriate to the ocean freight industry.Road. Use and adapt terminology appropriate to the road freight industry.Road. Select and use documentation appropriate to the road freight industry.Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.Identify and source data from customers, systems or colleagues.Identify and resolve problems in line with responsibilities.Create and maintain productive working relationships with internal and external customers.Adapt communication based on the situation and the audience.Identify problems outside of limits of responsibility and escalate within company policy.Communicate in writing, preparing communications on technical matters.Communicate with others verbally, including internal and external customers.

Training schedule

International Freight Forwarding Specialist Level 3.

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.Identify, track and support 6-hours off the job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.

Essential qualifications

GCSE in:

English (grade Minimum Grade C or 4)Maths (grade Minimum Grade C or 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsNumber skillsTeam workingKeen to learn

About this employer

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

https://dhl.com (opens in new tab)

After this apprenticeship

The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further apprenticeship or a permanent role within the business - subject to a suitable vacancy being available and in line with the selection process for the role.

2026 Apprentice Operator

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