Wage: £14,560 for your first year, then could increase depending on your age
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
Start date: Monday 20 July 2026
Duration: 1 year 6 months
Positions available: 1

Summary

Sm Legal Services has a great opportunity for someone to join their experienced team to complete the business administration level 3 apprenticeship, leading to a long term career. If you are an organised, motivated individual, this could be for you!

Wage £14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Friday, 9.00am - 5.00pm 35 hours a week Start date Monday 20 July 2026 Duration 1 year 6 months Positions available 1

What you'll do at work

Managing and maintaining confidential case files Handling, organising and processing sensitive medical and legal documentation Supporting report preparation and document production Accurate data entry and document management Communicating professionally with solicitors, barristers and medical experts Assisting with website and social media administration General administrative support across the business

Where you'll work

71 WALSALL ROADLITTLE ASTONSUTTON COLDFIELDB74 3BA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administration Level 3 Functional Skills maths/ English if required Training to be delivered within the working environment Online portfolio

Desirable qualifications

GCSE in:

English (grade 4)Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

About this employer

SM Legal Services are a firm of costs draftsmen based in the West Midlands, who have been providing costing services to the legal profession for nearly two decades. Although we are based in the West Midlands, we provide a nationwide legal costing service, which includes attending upon detailed assessment hearings when and where we are required to do so. In 2006, given the rapid growth of our success we became a limited company with a view to expanding our services. Since then we have continued to build a strong, reliable team and enjoy an excellent working relationship with a number of firms/fee-earners, to whom we have provided services since we were first incorporated, as well as establishing new clients along the way.

https://www.smlegalservices.co.uk/ (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Full-time employment if successful throughout the apprenticeship

Receptionist

About this role

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