Wage: £18,000 a year
Training course: Customer service specialist (level 3)
Hours: Monday - Friday, working hours TBC
Start date: Monday 10 August 2026
Duration: 1 year 6 months
Positions available: 2

Summary

A fantastic opportunity to join a vibrant company that is undergoing rapid expansion. The work is varied from assisting other members of the team, dealing with various client matters to completing various administrative functions. We are seeking an enthusiastic Office Administrator to support the current UK business development team.

Wage £18,000 a year Minimum wage rates (opens in new tab) Training course Customer service specialist (level 3) Hours Monday - Friday, working hours TBC 40 hours a week Start date Monday 10 August 2026 Duration 1 year 6 months Positions available 2

What you'll do at work

Main Description:

Managing booking of appointments of applicants within your campus location Supporting applicants queries both over the phone and via email Actively involved in assisting the team for achieving the student recruitment target for each intake Analysing customer feedback data to determine whether customers are satisfied with company products and services Supporting the programme management team members to maximise the enrolment Responding to enquiries over email Supporting the team members to maximise the enrolment Communicate effectively with applicants and internal team members Consistently provide a quality customer experience to applicants Manage agendas for business development team within the campus Create and update records and databases with personnel, financial and other data Analyse data from assessments Assist colleagues whenever necessary

Where you'll work

4, universal square, Devonshire St N, ManchesterManchesterM12 6JH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or adviceBusiness focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approachesBusiness focused service delivery: Find solutions that meet your organisations needs as well as the customer requirementsProviding a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomesProviding a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategyProviding a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next stepsProviding a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfactionProviding a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needsProviding a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customerProviding a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant formatWorking with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon itWorking with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your serviceCustomer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcomeCustomer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next stepsService Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutionsService Improvement: Make recommendations based on your findings to enable improvementService Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

The successful candidate will complete a Customer Service Level 3 Apprenticeship standard:

Functional Skills Level 2 in maths - if applicable Functional Skills Level 2 in English - if applicable

Essential qualifications

GCSE in:

Maths (grade 4-9)English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam working

About this employer

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.

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About this role

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