Reception and Business Support Apprentice

Wage: £13,728 for your first year, then could increase depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday 08.25 - 12.55 and 13.25 - 16.55
Start date: Monday 27 April 2026
Duration: 1 year
Positions available: 1

Summary

A new and challenging role for a confident person who can keep calm under pressure and to become part of a well-established medical reception and business support team. This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.

Wage £13,728 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Pay will increase to £8.50 per hour on completion of a successful 6 months probationary period. Training course Customer service practitioner (level 2) Hours Monday 08.25 - 12.55 and 13.25 - 16.55 Tuesday 08.25 - 12.25 Wednesday 08.25 - 12.25 Thursday 08.25 - 12.55 and 13.25 - 16.55 Friday 08.25 - 12.55 and 14.00 - 18.30 33 hours a week Start date Monday 27 April 2026 Duration 1 year Positions available 1

What you'll do at work

Responsibilities will vary but will include:

Supporting a busy reception/administration team in dealing with patients both face to face and over the phone Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary Liaising with GPs and other NHS partners

Administration tasks to include:

Scanning of documents Photocopying notes and reports Filing patients notes and marrying together new patient notes General administration tasks as necessary Other duties will involve computer-based tasks

Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.

Where you'll work

1 NORTH PROSPECT ROADPLYMOUTHPL2 3HY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.

Training schedule

Full Customer Service Level 2 - Standard On the job training to support role development Employer will allocate dedicated training time for off the job training as required for the qualification Off the job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits Functional Skills Support (maths, English) - if required

Desirable qualifications

GCSE in:

English (grade A*/9 - C/4)Mathematics (grade A*/9 - C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailCustomer care skillsAdministrative skillsAnalytical skillsTeam workingPatience

About this employer

St Neots Surgery are a well established and very busy medical practice based within the city area and the practice aim is to provide a high standard of medical care in a friendly, professional manner at all times. The practice regularly supports new apprenticeships and are keen to develop and progress candidates as far as possible.

After this apprenticeship

Possibility of future employment/progression opportunities upon successful completion of level 2 qualification.