OMNI AIRLINE SERVICES LTD
Wage: £15,600 to £24,784.50, depending on your age
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5:30pm.
Start date: Thursday 14 May 2026
Duration: 1 year 3 months
Positions available: 2
Apprenticeship to learn Customer Service and Business Administration skills in the airline industry.
Wage £15,600 to £24,784.50, depending on your age National Minimum Wage Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours Monday - Friday, 9.00am - 5:30pm. 37 hours 30 minutes a week Start date Thursday 14 May 2026 Duration 1 year 3 months Positions available 2
The apprentice will be introduced to the airfreight side of the airline business. They will be trained to act on behalf of airlines to provide Customer Service and Commercial interactions with the airline ‘s customers – in this case Freight Forwarders.
The initial primary function will be:
Make bookings and reservations for freight shipments to be carried by Omni’s client airlines. Additional skills to be learnt as the apprentice progresses will be marketing, sales operations and accounting skills Dealing with Customers (internal and external) Selling a service to customers
At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of skills which will give them a good basis for a career in the airline industry.
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
Unit 2 X 2 Cargo Centre, London, TW6 2GE World Freight Terminal, Manchester Airport, Manchester, M90 5BA
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/orDepending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.Demonstrate patience and calmness.Show you understand the customer’s point of view.Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.Maintain informative communication during service recovery.
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
GCSE in:
English (grade 4 or C)Maths (grade 4 or C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalTeam workingInitiativePatience
Omni performs all of the functions expected of a Cargo General Sales and Services agency.
https://www.omniairlineservices.com/ (opens in new tab)
At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of valuable skills which will give them a good basis for a career in the airline industry.
Interested in this role?