Service Advisor Apprenticeship - Suzuki- Bridport

Wage: £16,640 for your first year, then could increase depending on your age
Training course: Customer service specialist (level 3)
Hours: 40 hours between 8am-6pm Mon - Sat.
Start date: Monday 25 May 2026
Duration: 1 year 3 months
Positions available: 1

Summary

We are looking for the next generation of enthusiastic and hardworking customer service apprentices who share our passion for the automotive industry and delivery of the best possible customer service. You will be responsible for the administrative and customer relations aspects of service department operations.  The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

Wage £16,640 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service specialist (level 3) Hours 40 hours between 8am-6pm Mon - Sat. 40 hours a week Start date Monday 25 May 2026 Duration 1 year 3 months Positions available 1

What you'll do at work

This is an apprenticeship role.A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:• Interpreting customer concerns and comments and liaising with technicians• Booking/scheduling vehicle services• Liaising with customers about any additional work required• Estimating time and costs associated with repairs• Handling customer complaints• Responding to customer requests• Tracking the vehicle through the workshopTowards the end of the apprenticeship, all candidates will be required to produce a high-level project to improve and develop business needs.The successful candidate will work towards a level 3 customer service specialist qualification on a remote basis over a 15-month period.

Where you'll work

Shoe Lane, St Andrews Trading Estate BridportDorsetUKDT6 3EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or adviceBusiness focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approachesBusiness focused service delivery: Find solutions that meet your organisations needs as well as the customer requirementsProviding a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomesProviding a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategyProviding a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next stepsProviding a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfactionProviding a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needsProviding a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customerProviding a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant formatWorking with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon itWorking with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your serviceCustomer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcomeCustomer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next stepsService Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutionsService Improvement: Make recommendations based on your findings to enable improvementService Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Level 3 Customer Service Specialist Standard - 15-18 months.

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

About this employer

Lanehouse Group are a Suzuki dealer and can supply a wide range of Suzuki cars covering the Dorset area including Weymouth and Bridport. We can also service your Suzuki cars including MOT, Parts, Accessories, accident repair and much more. With trained Suzuki staff you can expect the best possible service from our fantastic team. .

After this apprenticeship

Permanent role upon successful & satisfactory completion of the apprenticeship.