Operations Apprentice

Wage: £17,000 a year
Training course: Business administrator (level 3)
Hours: Monday to Friday
Start date: Monday 3 August 2026
Duration: 1 year 3 months
Positions available: 2

Summary

We are a legal advocacy agency looking for a motivated apprentice to join our busy Operations Team at our Salford Quays office.

This apprenticeship is ideal for someone who wants to start their career with a supportive team and develop valuable skills in communication, organisation and customer service.

Wage £17,000 a year Minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday 9am to 5:30pm. Working hours can be varied by agreement to take account of travel needs. 37 hours 30 minutes a week Start date Monday 3 August 2026 Duration 1 year 3 months Positions available 2

What you'll do at work

In this apprenticeship, you will help with the day-to-day running of the business, including:

Managing email bookings Logging bookings onto our diary system Allocating the most suitable consultant or advocate to each booking Sending confirmation emails to solicitor clients, and Handling papers received for hearings (document handling).

You will liaise with clients and consultants to ensure the smooth running of our operations.

Where you'll work

CLIPPERS HOUSECLIPPERS QUAYSALFORDENGLANDM50 3XP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

What you'll learn

Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Essential qualifications

GCSE in:

English (grade 4)Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingInitiative

About this employer

We are a legal services business. Our directors started the business in 2012 and we have grown from strength to strength since then. We have a number of employees who have been with the business 5+ years which we hope indicates we are a good place to work and learn.

http://www.questlegaladvocates.com (opens in new tab)

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

We are a dynamic organisation that takes pride in helping people develop into roles they enjoy and that suit their individual talents. As the apprentices gain experience, there may be opportunities to progress into areas such as diary management, client relations, supplier liaison, accounts support or wider operations. The role is designed to give broad exposure across the business, helping the successful applicants discover where their strengths lie. After the apprenticeship, we hope to offer a full-time role to at least one of the apprentices.