Lead Admin Assistant

Key Responsibilities

Person specification

Qualifications

Essential:

• Five GCSEs including grade A to C in English and Maths
• Good interpersonal skills.
• Good organisational skills planning and prioritisation.
• Good team worker.
• Shows high ethical integrity understands confidentiality.
• Respectful of diversity and the different life choices made by individuals.
• Personalised approach to the needs of individuals.
• Shows attention to detail when required.
• Understands the importance of compliance with best practice care pathways.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Commitment to working with people who are disadvantaged by adverse circumstances.
• Strong interest in safeguarding.
• Flexible and adaptable, with a willingness to support change projects and innovation.
• Commitment to improving the efficiency and quality of administrative processes.
• Positive and proactive attitude towards identifying and implementing improvements.
• Experience of direct contact with patients/service users and their carers or families or equivalent customer service experience.
• Experience of or skills to coordinate meetings.
• Experience of auditing and preparing reports to meet contractual obligations (e.g., QoF, LES/DES).
• Creation of reports using Microsoft Word.
• Presenting information using Microsoft PowerPoint.
• Displaying numerical or graphical information using Microsoft Excel.
• Displays the ability to write technical queries or undertake basic coding
• Creating a chronology of events from a health or care record based on a protocol.
• Identifying risk factors from a clinical or care record based on a protocol.
• Ability to extract, manipulate, and simplify complex data sets for interpretation by others.
• Knowledge of data protection regulations and information governance.
• Skills in developing templates and protocols to optimise system usage.
• Proficiency in planning and documenting workflows and objectives.
• Meets DBS reference standards and criminal record checks.
• Access to own transport and ability to travel across the locality on a regular basis.
• Appropriate emotional resilience given the nature of the role.
• Able to use a keyboard and VDU for sustained periods as required by the role.
• Willingness to attend team meetings and support strategic goals of the practice.
• Familiarity with NHS systems and external stakeholders (e.g., PCSE, PCN, Ardens).

Desirable:

• Experience of working in the health or care sector.
• Experience of working within a multi-professional team.
• Experience of introducing and training on the use of new procedures and protocols.
• Experience of using electronic health or care records.
• Experience of working in Primary Care.
• Experience of clinical terminology and coding.
• Experience of working with EMIS and Docman.
• Experience of safeguarding in any capacity (work or voluntary).
• Knowledge of GP contractual frameworks (QoF, IIF, LES/DES).
• Familiarity with Ardens Manager and Case Finders.
• Auditing adherence of colleagues to organisational policies and procedures.

Qualifications

Essential:

• Five GCSEs including grade A to C in English and Maths
• Good interpersonal skills.
• Good organisational skills planning and prioritisation.
• Good team worker.
• Shows high ethical integrity understands confidentiality.
• Respectful of diversity and the different life choices made by individuals.
• Personalised approach to the needs of individuals.
• Shows attention to detail when required.
• Understands the importance of compliance with best practice care pathways.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Commitment to working with people who are disadvantaged by adverse circumstances.
• Strong interest in safeguarding.
• Flexible and adaptable, with a willingness to support change projects and innovation.
• Commitment to improving the efficiency and quality of administrative processes.
• Positive and proactive attitude towards identifying and implementing improvements.
• Experience of direct contact with patients/service users and their carers or families or equivalent customer service experience.
• Experience of or skills to coordinate meetings.
• Experience of auditing and preparing reports to meet contractual obligations (e.g., QoF, LES/DES).
• Creation of reports using Microsoft Word.
• Presenting information using Microsoft PowerPoint.
• Displaying numerical or graphical information using Microsoft Excel.
• Displays the ability to write technical queries or undertake basic coding
• Creating a chronology of events from a health or care record based on a protocol.
• Identifying risk factors from a clinical or care record based on a protocol.
• Ability to extract, manipulate, and simplify complex data sets for interpretation by others.
• Knowledge of data protection regulations and information governance.
• Skills in developing templates and protocols to optimise system usage.
• Proficiency in planning and documenting workflows and objectives.
• Meets DBS reference standards and criminal record checks.
• Access to own transport and ability to travel across the locality on a regular basis.
• Appropriate emotional resilience given the nature of the role.
• Able to use a keyboard and VDU for sustained periods as required by the role.
• Willingness to attend team meetings and support strategic goals of the practice.
• Familiarity with NHS systems and external stakeholders (e.g., PCSE, PCN, Ardens).

Desirable:

• Experience of working in the health or care sector.
• Experience of working within a multi-professional team.
• Experience of introducing and training on the use of new procedures and protocols.
• Experience of using electronic health or care records.
• Experience of working in Primary Care.
• Experience of clinical terminology and coding.
• Experience of working with EMIS and Docman.
• Experience of safeguarding in any capacity (work or voluntary).
• Knowledge of GP contractual frameworks (QoF, IIF, LES/DES).
• Familiarity with Ardens Manager and Case Finders.
• Auditing adherence of colleagues to organisational policies and procedures.