Ward Clerk

Person specification

Esucation/ Qualifications

Essential:

• GCSE or eqivalent

Desirable:

• Administration qualification

Skills/ Abilities

Essential:

• Excellent interpersonal skills
• Ability to deal sensitively with patients & relatives
• Ability to accurately give and receive information via the telephone and pass on as appropriate
• Ability to manage own workload
• Basic knowledge of the computer system
• Ability to update patient information
• Ability to take on skills and methods of learning

Desirable:

• Ability to deal with challenging behaviour
• Advanced computer skills
• Working knowledge of EPR system

Experience

Essential:

• Previous experience of working in an admin role
• Experience of working in the NHS/with general public

Desirable:

• Previous experience of working in a ward based environment

Knowledge

Essential:

• Knowledge/understanding of confidentiality issues
• Basic understanding of NHS/Hospital environment

Desirable:

• Previous experience of working in a multi-disciplinary team

Trust Values, Equal Opportunities & Other Requirements

Essential:

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion

Esucation/ Qualifications

Essential:

• GCSE or eqivalent

Desirable:

• Administration qualification

Skills/ Abilities

Essential:

• Excellent interpersonal skills
• Ability to deal sensitively with patients & relatives
• Ability to accurately give and receive information via the telephone and pass on as appropriate
• Ability to manage own workload
• Basic knowledge of the computer system
• Ability to update patient information
• Ability to take on skills and methods of learning

Desirable:

• Ability to deal with challenging behaviour
• Advanced computer skills
• Working knowledge of EPR system

Experience

Essential:

• Previous experience of working in an admin role
• Experience of working in the NHS/with general public

Desirable:

• Previous experience of working in a ward based environment

Knowledge

Essential:

• Knowledge/understanding of confidentiality issues
• Basic understanding of NHS/Hospital environment

Desirable:

• Previous experience of working in a multi-disciplinary team

Trust Values, Equal Opportunities & Other Requirements

Essential:

• Understanding and demonstration of the Trust Values
• Commitment and adherence to equality, diversity and inclusion