Apprentice Medical Secretary

Person specification

Qualifications, Specific Experience & Training

Essential:

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role.

Desirable:

• Previous administrative experience working with in the NHS or medical environment

Knowledge and Skills

Essential:

• Good IT skills, including use of Microsoft Office
• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc

Desirable:

• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Knowledge and Skills

Desirable:

• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.

Personal Attributes

Essential:

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous
• Able to recognise and escalate issues out of scope of role

Desirable:

• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
• Ability to work independently or as part of a team - self motivated

Qualifications, Specific Experience & Training

Essential:

• AMSPAR Medical Terminology Certificate or equivalent experience
• RSA Level II word processing or equivalent
• Experience of audio typing
• Experience of working in an administrative role.

Desirable:

• Previous administrative experience working with in the NHS or medical environment

Knowledge and Skills

Essential:

• Good IT skills, including use of Microsoft Office
• Good time management/organisational skills
• Awareness of Trust guidelines regarding complaints, confidentiality etc

Desirable:

• Awareness of relevant NHS/departmental targets for example 18 week RTT and cancer

Knowledge and Skills

Desirable:

• Ability to use own initiative and prioritise workload using organisational skills
• Awareness of Trust guidelines regarding patient confidentiality, complaints, etc.

Personal Attributes

Essential:

• Ability to deal with sensitive issues with tact and diplomacy
• Polite, conscientious and courteous
• Able to recognise and escalate issues out of scope of role

Desirable:

• Ability to remain calm when working under pressure
• Ability to communicate in a professional manner with patients, relatives, Trust staff and other departments.
• Ability to work independently or as part of a team - self motivated