Maternity Support Worker

Person specification

Education, Qualifications, and Training

Essential:

• Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience
• Willing to work towards Level 2 functional skills (Math & English)

Desirable:

• Care Certificate/working towards

Experience

Essential:

• Experience of working with people, ideally in a front-line customer service role.

Desirable:

• Experience of providing person centred care.

Knowledge, Skills, and competence

Essential:

• An understanding of the importance of patient confidentially and privacy.
• Demonstrates a caring, compassionate and empathetic approach to patient's and colleagues, whilst having a professional approach.
• Recognise how patients and colleagues need to be treated with dignity and respect and can demonstrate these behaviours in their daily work
• Good verbal and written English communication skills.
• The ability to respond with kindness and humanity to patients.
• A flexible and adaptable approach with the aptitude to work in a busy hospital healthcare setting.
• Willingness to undertake the mentorship of new Maternity Assistants after 12 months in post.
• Basic knowledge of health and safety with an awareness of the importance of following Trust policies and procedures.
• An appreciation of equality, diversity and inclusion and how this influences how care is provided to patients.
• A willingness to provide the highest standards of patient care including personal care.
• Ability to work as part of a team.
• Good understanding of care needs relevant to patients in a hospital setting to include: Eating and drinking Dignity and respect Communication/conflict resolution Handwashing and infection control Hygiene needs Safeguarding
• Understands the limit and scope of their job role and the need to only do tasks they are trained to do.
• Knows when to escalate to a registered nurse when the situation is beyond their scope of practice.

Behaviours and Values

Essential:

• Flexibility in shift/working patterns to meet the needs of the service.
• Works effectively as a team.
• Is of good health and good character
• Willing to accept additional responsibilities as delegated by senior staff.
• Always acts with honesty and integrity.
• Professional approach.
• Displays BHT Values

Education, Qualifications, and Training

Essential:

• Level 2 or Level 3 (NVQ) in health and Social Care or equivalent relevant experience
• Willing to work towards Level 2 functional skills (Math & English)

Desirable:

• Care Certificate/working towards

Experience

Essential:

• Experience of working with people, ideally in a front-line customer service role.

Desirable:

• Experience of providing person centred care.

Knowledge, Skills, and competence

Essential:

• An understanding of the importance of patient confidentially and privacy.
• Demonstrates a caring, compassionate and empathetic approach to patient's and colleagues, whilst having a professional approach.
• Recognise how patients and colleagues need to be treated with dignity and respect and can demonstrate these behaviours in their daily work
• Good verbal and written English communication skills.
• The ability to respond with kindness and humanity to patients.
• A flexible and adaptable approach with the aptitude to work in a busy hospital healthcare setting.
• Willingness to undertake the mentorship of new Maternity Assistants after 12 months in post.
• Basic knowledge of health and safety with an awareness of the importance of following Trust policies and procedures.
• An appreciation of equality, diversity and inclusion and how this influences how care is provided to patients.
• A willingness to provide the highest standards of patient care including personal care.
• Ability to work as part of a team.
• Good understanding of care needs relevant to patients in a hospital setting to include: Eating and drinking Dignity and respect Communication/conflict resolution Handwashing and infection control Hygiene needs Safeguarding
• Understands the limit and scope of their job role and the need to only do tasks they are trained to do.
• Knows when to escalate to a registered nurse when the situation is beyond their scope of practice.

Behaviours and Values

Essential:

• Flexibility in shift/working patterns to meet the needs of the service.
• Works effectively as a team.
• Is of good health and good character
• Willing to accept additional responsibilities as delegated by senior staff.
• Always acts with honesty and integrity.
• Professional approach.
• Displays BHT Values